0330 019 4591

If you are dissatisfied with the service you receive from us, you can contact us as detailed below.

What is a complaint?

V12 Sports and Classics Ltd defines a complaint as an expression of dissatisfaction with the products/services provided by V12 Sports and Classics Ltd.

How to make a complaint

You can email us at aftersales@v12sports.co.uk or write to us at:

V12 Sports and Classics Ltd
Unit 23 Harrow Brook Road
Harrow Brook Industrial Estate
Hinckley, Leicestershire,
LE10 3DJ

When you contact us, please give us full details and include information (if you have it) about the part of V12 Sports and Classics Ltd that you feel provided a dissatisfactory service.

What happens next?

If you complain in writing, we aim to respond within 48 working hours. If it is not possible to give you a full reply within this time (for example, if your complaint requires more detailed investigation), we will tell you what is being done and when you can expect a full response.

We will acknowledge where things could have been done better and tell you what will be done to avoid the same thing happening again. Equally, if we do not uphold your complaint, we will let you know why. Our response to you will include details of what to do if you believe your complaint has not been dealt with properly. You should start by contacting us again and asking for your complaint to be passed on to a more senior member of staff.

Questions?

If you have any questions or comments about V12 Sports and Classics Ltd Complaints Procedure, please contact us in writing:

V12 Sports and Classics Ltd
Unit 23 Harrow Brook Road,
Harrow Brook Industrial Estate,
Hinckley, Leicestershire,
LE10 3DJ

If you have a complaint regarding FCA-regulated activity

Regulated activity is Finance; if your complaint relates to finance, then please contact Automotive Compliance directly.

Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD

Telephone - 01452 671 560

Email: complaints@automotive-compliance.co.uk

If we cannot resolve your finance-related complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123, or you can visit their website at www.financial-ombudsman.org.uk
Used Cars

V12 Sports And Classics Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow V12 Sports And Classics Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only. We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. You are not obliged to accept our offer, and we do not charge a fee for our services. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them, which is either a fixed fee or a fixed percentage of the amount that you borrow. Different lenders pay different commissions for such introductions, and any such amounts paid to us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required. If you use an external finance company to pay for your vehicle, there will be an external finance admin fee of £300 to cover administration costs.

Please note: Vehicle specifications shown on our vehicle detail pages reflect a typical vehicle of that model and year when manufactured. While we strive for accuracy, actual specifications may vary or have been modified. Do not rely solely on this information. Check and confirm that any features important to your purchase are present and that the vehicle meets your requirements before you purchase.

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Registered in England & Wales, The Midland Studio College, London Road, Hinckley, England LE10 1HQ. Company Number: 05861786. VAT Number: 896859727